UpRow Privacy Policy Update Date: March 31, 2025

This Privacy Policy explains how UpRow ("we," "us," or "our") collects, uses, and discloses your information when you use our website and mobile application (the "Service").

Information We Collect

We collect several types of information to enhance your experience with our Service.

Account Information

• Manual Account Creation: When you create an account manually, we collect your email address, username (if chosen), and a password you create. Passwords are securely stored using industry-standard hashing techniques.

• Google Sign-In: If you sign up using Google, we collect your name and email address but do not store your Google password.

Device Information

• When you access the Service, we automatically collect information such as browser type, IP address, time zone, and installed cookies.

Usage Information

• We track activities within the Service, including pages visited, features used, and searches performed.

Calendar Integration (Optional)

• We integrate with Google and Microsoft calendars for appointment scheduling. We do not access event details—only your availability. Granting calendar access is optional.

Use of Your Information

We use the collected information to:

• Provide and operate the Service

• Create and identify your account

• Process requests and bookings

• Personalize your experience

• Analyze and improve the Service

• Communicate with you

• Send promotional emails (with your consent)

Sharing Your Information

Your information is shared only under the following circumstances:

• Service Providers: We may share information with third parties that assist in operating our Service (e.g., cloud storage, email marketing, payment processing). These providers are obligated to maintain confidentiality.

• Analytics: We use Google Analytics to understand user interactions. You can opt out here: Google Analytics Opt-Out.

• Legal Compliance: If required by law, we may disclose your information to comply with legal obligations.

Your Choices

You have control over your information:

• Account Information: You can access, update, or delete your account at any time in your settings.

• Calendar Integration: You can revoke calendar access through your Google or Microsoft account settings.

• Cookies: Manage or disable cookies through your browser settings.

• Promotional Emails: Unsubscribe using the link at the bottom of our emails.

Account and Data Deletion

Users have full control over their data:

• You may delete your account at any time through the account settings.

• You have the ability to remove your posts and comments before deleting your account.

• It is your responsibility to delete your data if you choose to leave the platform. Once deleted, your data is permanently removed and cannot be recovered.

Data Retention

We retain your data as long as your account is active. If you delete your account, it will erase your personal information unless retention is required for legal compliance or dispute resolution.

Security

We take reasonable measures to protect your data. However, no internet-based service is completely secure, and we cannot guarantee absolute protection.

Children’s Privacy

Our Service is not intended for users under 18. If we discover a child’s personal data, we will delete it promptly.

International Data Transfers

Your data may be stored and processed outside your country of residence, subject to applicable data protection laws.

Your Rights

Depending on your location, you may have rights over your personal information, including:

• Accessing, correcting, or deleting your data

• Restricting data processing

• Requesting data portability To exercise your rights, contact us at support@uprow.ca.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page.

Contact Us

For questions regarding this Privacy Policy, contact us at: Email: support@uprow.ca

We encourage you to review this Privacy Policy periodically for updates.