UpRow Privacy Policy

Effective Date: June 11, 2024

This Privacy Policy describes how UpRow ("we," "us," or "our") collects, uses, and discloses your information when you use our website and mobile application (the "Service").

Information We Collect

We collect several types of information for various purposes to improve your experience with our Service.

• Manual Creation: When you create an account manually, we collect your email address, username (if chosen), and a password you create. We securely store your password using industry-standard hashing techniques.
• Google Sign In: When you create an account using Google Sign In, we collect your name and email address associated with your Google account. We do not store your Google password.
• Device Information: We automatically collect certain information about your device when you access the Service. This information includes your web browser type, IP address, time zone, and some of the cookies installed on your device.
• Usage Information: We collect information about your activity on the Service, such as the pages you visit, the features you use, and the searches you perform.
• Calendar Information (Optional): We integrate with Google and Microsoft calendars to allow booking appointments. We do not access the content of your calendar events. We only use your calendar availability to facilitate scheduling appointments. Granting calendar access is optional, and functionality may be limited without it.
  Use of Your Information

We use the information we collect to:

• Provide and operate the Service
• Create your account and identify you on the Service
• Process your requests and bookings
• Personalize your experience with the Service
• Analyze how you use the Service
• Improve the Service
• Communicate with you
• Send you promotional emails (with your consent)

Sharing Your Information

We share your information with third parties only in the following ways:

• Service Providers: We may share your information with third-party service providers who help us operate the Service, such as cloud storage providers, email marketing platforms, and payment processors. These service providers are obligated to use your information only to perform services on our behalf and are bound by strict confidentiality agreements.
• Analytics: We use Google Analytics to understand how users interact with the Service. Google Analytics collects information such as your IP address, browser type, and the pages you visit on our Service. This information is used to improve the Service. You can learn more about how Google uses information here: https://www.avast.com/c-how-google-uses-your-data and opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• Legal Requirements: We may disclose your information if required by law or to comply with a legal process, such as a subpoena or court order.
  Your Choices

You have several choices regarding your information:

• Account Information: You can access, update, or delete your account information at any time by logging into your account settings.
• Calendar Integration: You can choose to revoke access to your calendar through your Google or Microsoft account settings.
• Cookies: You can manage or disable cookies in your browser settings. Disabling cookies may limit your use of certain features of the Service.
• Promotional Emails: You can unsubscribe from promotional emails by clicking the unsubscribe link at the bottom of any email we send you.
  Data Retention

We will retain your information for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child, we will take steps to remove that information from our servers.

International Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your own. By using the Service, you consent to the transfer of your information to these countries.

Your Rights

Depending on your location, you may have certain rights with respect to your personal information.

Depending on your location, you may have certain rights with respect to your personal information. These rights may include:

• The right to access your personal information: You have the right to request a copy of the information we hold about you.
• The right to rectify your personal information: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• The right to erase your personal information: You have the right to request that we erase your personal information under certain circumstances.
• The right to restrict the processing of your personal information: You have the right to request that we restrict the way we process your information under certain circumstances.
• The right to data portability: You have the right to request that we transfer your personal information to another organization or to you in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

Disclosure

Uprows use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Data Privacy with AI Models

Uprow does not use any kind of Artificial Intelligence Models (AI models), thus Uprow does not share any or expose any user data to AI.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: help@uprow.ca
  Additional Information

This Privacy Policy is intended to be in compliance with various privacy laws and regulations around the world, including the European Union's General Data Protection Regulation (GDPR). If you have any questions about how we comply with a specific law or regulation, please contact us.

We encourage you to review this Privacy Policy periodically for any updates.